Frequently asked questions
Answers to the most common questions about our products, ingredients, shipping, and policies. If you can't find what you're looking for, reach out — we're happy to help.
General
GlowCare is a premium grooming and skincare brand offering quality grooming machines, shaving creams, and whitening formulas designed for both men and women. Every product is dermatologist-tested and made with skin-safe ingredients.
Yes — every GlowCare product is designed to be used by both men and women. Our formulas are gentle, effective, and suitable for all skin types.
Yes — we ship to most countries. International customers are responsible for any customs duties or import fees.
Products & ingredients
Every product is dermatologist-tested and quality-checked before it ships. Our formulas use skin-safe ingredients and are free from harsh chemicals, parabens, and sulfates.
Yes — our products are dermatologist-tested and made with gentle, skin-friendly formulas that are safe for all skin types, including sensitive skin.
We use only premium, skin-safe ingredients. Every formula is free from harsh chemicals, parabens, sulfates, and artificial fragrances. Full ingredient lists are available on each product page.
Shipping & handling
Orders placed before 2:00 PM EST on a business day are typically processed the same day. Standard shipping arrives within 3–5 business days. You'll receive a tracking link by email.
All orders ship in protective, discreet packaging designed to keep your products safe during transit. Every package includes an inner seal.
Yes — free standard shipping is included on all orders over $50. Orders under $50 are charged a flat shipping rate calculated at checkout.
Orders & payment
We accept all major credit and debit cards through Stripe, as well as PayPal. Payment is processed securely at checkout with 256-bit SSL encryption.
If your order hasn't shipped yet, we can usually cancel or modify it. Please contact us as soon as possible with your order number and we'll do our best to help.
Yes — we offer wholesale and bulk pricing for retailers and business partners. Please contact us with your requirements and we'll send a quote.
Returns & refunds
For hygiene and safety reasons, we cannot accept returns on opened products. If a product arrives damaged or incorrect, please contact us within 7 days of delivery and we'll make it right.
If any item arrives damaged or is missing, please contact us with your order number and photos. We'll issue a replacement or refund as quickly as possible.
